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Switch from paper vouchers

Your paper voucher works - and it makes work: writing down numbers, collecting slips, reconciling lists. Here you can see what happens to the vouchers in circulation when you switch, and what changes for your merchants.

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Checkout screen in the Partner Portal on a smartphone.
Shown with sample data

Paper creates work that shows up on no invoice

Today, with paper

  • Every voucher sold goes on a list that someone keeps by hand.
  • Merchants collect redeemed vouchers and submit them for reimbursement.
  • Whether a voucher has already been redeemed only shows up when the lists are reconciled.
  • Nobody knows to the day how much credit is in circulation.

With Awiti Flow

  • The voucher carries a QR code and a card code. Sale and redemption are transactions in the system, not lines on a list.
  • Invoices and credit notes to the businesses are created from the transactions. No more submitting vouchers.
  • You start the billing run in the network admin.

What happens to the vouchers in circulation

The network decides before the cutover date what applies to vouchers sold before the switch, and tells residents and businesses in advance.

Before

  • Paper vouchers with a number, stamp, or signature
  • A list of vouchers sold and redeemed

With Awiti Flow

  • The voucher as a plastic card, as a PDF, or digital
  • A rule you set for vouchers in circulation
  1. 1

    Take stock

    How many paper vouchers are in circulation, with what value, and how are they recorded? This is the basis for your rule.

  2. 2

    Set the rule

    You decide what applies to the old vouchers, for example the date up to which they can still be redeemed.

  3. 3

    Prepare merchants

    You approve the businesses and show them the checkout screen in the Partner Portal. It runs in the browser, on the smartphone, tablet, or PC the business already has.

  4. 4

    Set the cutover date

    From this date on, you only sell the new voucher. Residents and businesses learn in advance what applies to old vouchers.

Kemptner City Card

City of Kempten (Allgäu), Bavaria

Since 2007, City-Management Kempten issued the paper voucher "Schexs in the City". Since fall 2025, the city voucher has been available as the Kemptner City Card; the old Schexs remain valid until December 31, 2028.

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What changes for your merchants

At the checkout, the merchant scans the QR code with the camera or enters the card code and books the amount - on the checkout screen in the Partner Portal, right in the browser. No new device and no app needed. No more collecting and submitting vouchers.

  • A voucher does not have to be spent all at once. The rest stays on the card as a balance.
  • Sales and invoices are in the Partner Portal.
  • The network starts the billing run. This creates invoices and credit notes to the businesses.
  • What a merchant pays the network is set by the network.
For merchants
Checkout screen in the Partner Portal on a smartphone while a voucher is redeemed.
Checkout screen in the Partner Portal on a smartphone: a voucher is being redeemed. Shown with sample data. Shown with sample data

Questions and answers

What happens to paper vouchers that have already been sold?

You decide, before the cutover date, and you tell residents and businesses in advance. For example, you can let old vouchers be redeemed up to a certain date. In Kempten, the old "Schexs in the City" paper vouchers remain valid until December 31, 2028. How long a voucher is valid is set by the network in its terms. Without a time limit, the regular limitation period of three years applies, counted from the end of the year of purchase (§§ 195, 199 BGB). General information, not legal or tax advice. As of October 8, 2026.

Can residents still give a voucher on paper as a gift?

Yes, as a printout. The voucher is available as a printable PDF, and also as a plastic card and digital. Every form carries a QR code and a card code and is redeemed the same way.

Do merchants have to switch on the same day?

No, but a shared cutover date is the easiest to explain. Approved businesses appear in the network's directory. Approve the businesses before sales start.

Tell us how your paper voucher works today

In a call, we work out what happens to the vouchers in circulation.

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