Help for existing customers
Your network already works with Awiti. From here you can get to your network's app, to the guides, and to the Awiti team.
Into your network's app
Every network has its own app under its own name. That is where you log in: as a network in the network admin, as a merchant in the Partner Portal, as an employer in the Company Portal, as a resident in the Customer Portal. Your network gives you the address of the app. If you cannot find it, we will help you.
Guides and answers
There is a guide for every screen of the app. The guides are publicly available in the knowledge base and are created from the help in the app.
The knowledge base articles answer questions on basics, getting started, merchants, and marketing.
What changes - and what stays
What changes
- The name. The platform is called Awiti Flow.
- The interfaces. Awiti Flow has four: the network admin for the network, the Partner Portal for merchants, the Company Portal for employers, and the Customer Portal for residents.
- The checkout. Merchants accept the voucher in the browser, with the checkout screen in the Partner Portal, on the smartphone, tablet, or PC they already have. Awiti One, the merchant app for Awiti Flow, is coming soon for iOS and Android.
What stays
- Your network remains the brand. Name, design, domain, and public site belong to the network.
- Your data moves with you. When moving from the previous Awiti platform, cards with their codes, balances, points, businesses, transactions, voucher designs, and the invoice archive are transferred. Existing cards keep their codes.
We will discuss with you directly when your network switches.